Terms and Conditions

1. Acceptance of Terms

By paying a deposit, instructing us to proceed, or otherwise engaging with our services, you confirm that you have read, understood, and accepted these Terms and Conditions in full. These Terms apply to all quotations, contracts, and works undertaken by Swift Heating Installations.

2. Scope of Work

We will complete the works as specified in our written quotation. Any work requested or required outside of this agreed scope will be subject to a separate quotation and may incur additional charges.

3. Qualifications and Limitations

Swift Heating Installations is a certified Gas Safe registered business. We are gas engineers and heating specialists — we are not builders, decorators, joiners, plasterers, or electricians (unless explicitly agreed in writing). Our work is limited to heating system and boiler-related installations and associated pipework.

4. Pre-Existing Conditions and Hazards

We will not be held responsible or liable for:

• Any pre-existing faults, defects, hazards, or unsafe conditions within your property or heating system (including but not limited to asbestos, structural defects, faulty wiring, corroded pipework, or hidden leaks).
• Any consequential loss or damage arising from pre-existing conditions, even if uncovered during our work.

If such issues are identified, we will notify you immediately and may pause work until they are rectified by you at your own cost.

5. Cosmetic and Aesthetic Disruption

Changing, moving, or upgrading a boiler will involve a reasonable level of disruption to your property. This may include changes in pipework position, visible alterations to walls, ceilings, floors, and finishes, or removal of existing fittings.

We will make safe and tidy any work area, and we will make good minor incidental damage directly caused by us (e.g. sealing small holes), but we will not restore full decorative finishes.

Full cosmetic restoration (painting, plastering, carpentry, tiling, flooring) is the customer’s responsibility.

6. Access and Site Preparation

You must ensure we have clear, safe, and unobstructed access to the work area for the duration of the works. This includes moving or protecting personal belongings, furniture, and flooring. We are not liable for damage to items that have not been removed or adequately protected.

7. Payments

• A deposit, as stated in the quotation, is required before work is scheduled.
• The balance is payable immediately upon completion of the work, unless otherwise agreed in writing.
• Late payments may be subject to interest and recovery costs under the Late Payment of Commercial Debts (Interest) Act 1998.

8. Cancellation

If you cancel after work has commenced or materials have been purchased, you will be liable for the cost of materials and any labour completed to that point.

9. Insurance

We hold valid Public Liability Insurance. Copies are available on request. This insurance does not cover:

• Damage caused by pre-existing faults or defects;
• Customer negligence;
• Work or materials outside the agreed scope.

10. Warranty

Our workmanship is covered by a 12-month installation guarantee, subject to normal use and maintenance. Manufacturer warranties for boilers and parts are provided separately and are subject to their own terms.

11. Governing Law

These Terms and Conditions are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

By paying the deposit or instructing us to proceed, you confirm acceptance of Swift Heating Installations’ Terms and Conditions. We are not liable for pre-existing faults or hazards. Some cosmetic disruption is inevitable when changing or moving a boiler; restoration beyond minor making-good is the customer’s responsibility.